Customer Service

At Gul Technologies, meeting and exceeding our customer's expectations is of supreme importance. We look to achieving 
customer's satisfaction in three fronts.

Quality Assurance
We are committed to producing PCBs of the highest quality in a timely fashion. Here are some features of our Quality program:

Obtaining established quality certifications 
    ISO 9001
    IATF 16949
    QC80000 (Wuxi Plant)
    Sony GP (Wuxi Plant) 

Stringent Supplier Quality Management program
    Carefully selected group of vendors on Approved Vendor List (AVL)
    Continual assessment and auditing of suppliers on AVL

Rigorous product inspection with up to date inspection equipment to maintain high  product quality

Technical Support 
Our customer service does not stop after the product had left our doorstep. We aim to provide utmost customer satisfaction with comprehensive technical support. 

Supplier On Site Service (SOS) 

Technical Support Staff accessible 24/7

Design revision implementation within 1-2 days (SCAR)

Failure Analysis turnaround time 1-3 days (FA)

Quick turn Prototype service available

Customers updated on new technologies and processes available 

Sales Support
More than just being a supplier, Gultech wants to be your partner. We seek to be able to understand your needs and respond to them. Key features of our sales support are:

E-enabled Supply Chain Integration through Electronic Data Interchange (EDI) or    other customised e-portals

Professional and efficient sales staff

Request for Quotation (RFQ) turnaround within 48 hrs

Online Quotation service

Online submission of CAD/CAM files through FTP

Continual improvement through self evaluation and customer feedback/survey